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Teamviewer Alternatives 2024

Teamviewer Alternatives 2024

Understanding the TeamViewer Alternatives & pricing licenses in 2024

TeamViewer pricing can be a little opaque, so it’s a good idea to study it closely before committing to a year-long subscription. The total TeamViewer cost per year can end up being substantially higher than the standard figures quoted might suggest.

If you’re not already familiar with TeamViewer, let’s go over the basics quickly. It’s a remote access solution aimed at helpdesk professionals that enables your team to securely access any remote device for support purposes.

It also incorporates a number of premium features, although opting out of the ones you don’t need isn’t straightforward.

With that in mind, this article sets out to explain the TeamViewer pricing models for each of its annual subscription tiers as well as explore what you’ll get for your money.

TeamViewer personal licenses

If you’re looking for remote desktop software options for personal use, the good news is that there is a free version of TeamViewer available. While it does have quite limited functionality, if all you want to do is connect to a friend or relative’s computer to occasionally provide support, it’ll do the job just fine. You can simply download it from the TeamViewer site.

What can you expect from the different TeamViewer prices?

It’s fairly common for business software solutions to come with a tiered pricing model, and this is the case with TeamViewer as well. However, the TeamViewer software price can also change depending on how many licensed users, concurrent sessions, or extra features you might want to use. These are charged separately, which can bump up the total cost quite significantly.

So, how much does TeamViewer cost? Let’s take a deep dive into the different pricing options and explore how they all work.

TeamViewer license pricing for individuals

If you look at TeamViewer’s pricing page, they break down their plans into three categories: for single users, for teams, and for enterprise. For single users, they have two options:

TeamViewer Remote Access

Priced at $24.90 per month and billed annually, this plan for one licensed user is a step up from the free plan the company has for individuals using the software for personal use. This plan ensures that professionals are compliant with TeamViewer’s licensing usage and adds several features not included with the personal plan:

  • Remote printing
  • Wake-on-LAN
  • File transfer
  • File transfer queueing
  • TeamViewer web client

The plan also includes up to three managed devices, but if you need more you can add access to three more unattended devices. Doing so will increase your plan’s price to $49.80 per month, billed annually.

managed devices

TeamViewer Business

If you’re an individual user who needs more advanced remote access capabilities, the TeamViewer Business plan is solid choice. At $50.90 per month, billed annually, it’s priced in line with the lower tier but gives you access to up to 200 managed devices by default. Additional features include:

  • Remote install TeamViewer Host
  • Remote terminal
  • VoIP, video, chat during remote session
  • Switch sides
  • Service queue
  • SOS button
  • Phone support
  • Unlimited attended devices to connect to
  • Record and playback sessions
  • Custom branding

While this plan does allow support for mobile devices, it’s considered an add-on, which will increase your plan cost to $63.85 per month, billed annually.

TeamViewer costs for team plans

For organizations with multiple people who need to use its remote support tool regularly, TeamViewer has two options to consider. Both have optional add-ons and allow you to customize the number of concurrent connections, which is where costs can vary widely.

Understanding concurrent connections and concurrent sessions

One of the options that causes a lot of confusion is the idea of concurrent connections versus concurrent sessions. Since your selection here can have a major impact on your TeamViewer license cost, it’s important to fully understand both terms.

  • Concurrent connections (channel): This refers to the number of different users that can make an outgoing connection at the same time. So if you have 10 help desk representatives and your plan allows for one concurrent connection, only one of your reps can connect at a time. Any additional licensed users that try to connect will receive an error message.

  • Concurrent sessions: In contrast, this is the number of simultaneous connections a single user can have to different devices within a single channel, using tabs. For example, if you had three licensed support team members but only one concurrent connection with your plan, one of them could initiate a remote connection channel and use it to connect to up to 10 different devices at the same time.

As you can imagine, these limitations might not affect a small team but would likely hinder productivity for midsize and large companies.

TeamViewer Premium

The Premium plan starts at $112.90 per month, billed annually. When you consider that this business tier allows for 15 licensed users, it’s an attractive option for IT support and customer service teams. This plan also includes features like:

  • Up to 300 managed devices
  • Outgoing connection reporting
  • Unlimited devices to connect from
  • User access reporting
  • Invite additional participants and session handover
  • Service case reporting
  • Customer satisfaction rating

Adding the optional mobile device support add-on raises the total TeamViewer cost to $125.85 per month (paid yearly), but the biggest cost increase will occur as you add concurrent connections.

Let’s say you have a team of 10 support staff and want to add two more concurrent connections so at least three of your reps can remotely access different devices simultaneously. Then the cost jumps to $301.55 per month (if you also include mobile device support). That’s $3,618.60 annually, which puts TeamViewer out of budget for many teams.

TeamViewer Corporate

Larger companies that have sizeable customer and IT support teams will likely align with TeamViewer’s Corporate plan. This tier starts at $229.90 per month, billed annually and includes the following:

  • 30 licensed users
  • Up to 500 managed devices
  • Three concurrent connections with up to 15 concurrent sessions per channel
  • Incoming connection reporting
  • Mass deployment (MSI)
  • Device access reporting

You can add optional mobile device support ($268.75 per month) as with other plans, but with this tier you also have the ability to add the standard integrations package, which includes ServiceNow, Freshworks, and Zendesk ($252.89 per month), or both ($291.74 per month).

In the TeamViewer pricing example above, you can see that a company that needs the Corporate plan with seven additional concurrent sessions, support for mobile devices, and the integrations add-on will need to spend $11,524 per year! This illustrates how TeamViewer licenses can quickly become less cost-effective for larger companies.

TeamViewer enterprise license pricing

For larger enterprise businesses, TeamViewer subscription pricing is offered on a personalized, case-by-case basis. This means that it’s impossible to give a ballpark figure for TeamViewer’s pricing for enterprise use. However, we do know the features and optional add-ons that are available for TeamViewer Tensor users.

TeamViewer Tensor

  • Fully customized license
  • Single-Sign On (SSO)
  • Mobile SDK (as add-on)
  • Enterprise integration (as add-on)
  • Enhanced mass deployment (MSI)
  • Auditability (audit log and API)

Is the cost of TeamViewer worth it?

So, how much does a TeamViewer license cost, and is it worth the price? The TeamViewer license cost is quite high compared to the competition, so it’s important to ask whether the TeamViewer pricing options represent good value for money.

For one thing, the license price isn’t as transparent as it might seem due to the add-ons that can significantly bump up the final cost. Since many businesses likely want to support mobile devices and integrate with other applications, the topline figure quoted will usually not be the price you’ll actually end up paying. Not to mention that in 2023 there was a TeamViewer price increase on commercial licenses, so you can likely expect future increases.

Why choose RealVNC?

If you’re looking for a TeamViewer alternative, you could consider RealVNC® Connect, which uses a much simpler pricing structure and is available at a more affordable price point. You can choose whether to pay per user (from $8.88 per month) or per device (from $3.49 per month), and everything is included in one subscription.

In addition to its cost, TeamViewer has other drawbacks compared to RealVNC Connect. For example, the licensing model isn’t as flexible. Since TeamViewer is primarily designed for helpdesks, you can only choose the equivalent of viewer-based licensing.

The result of this is that if you have a large number of employees working remotely, you’ll need to either pay for a separate license for each of them or use a different product completely. This means that the real-life practical cost of TeamViewer licenses can end up being prohibitively expensive.

With RealVNC Connect, on the other hand, you can license 100 devices and five technicians on a single subscription. Plus, multi-platform compatibility included in all plans simplifies setup with a single solution that works across Windows, Mac, Linux, and Raspberry Pi, as well as mobile devices. Your technicians can then access any employee or client computers and provide support instantly, as it’s the individual who’s licensed and not the device.

Remote access software built around security

Another area where RealVNC Connect comes out ahead is security. When you want to create a cloud connection to a remote device, it happens in two stages.

First, you sign into your RealVNC account. Then, to enable remote control, you authenticate using the RealVNC Server app on the remote device. This means that no single password controls remote access, making the system much less vulnerable to hacking.

Meanwhile, the TeamViewer product has to undergo extra configuration to achieve the best level of security. You can even use TeamViewer’s basic installation without signing into an account, which means that your remote computer is only protected by a PIN and password, making it vulnerable to attacks.

In contrast, RealVNC is the only remote access solution to have undergone a white box security audit, and its company-wide ISO 27001 certification ensures more comprehensive security. Some of RealVNC’s security features include:

  • End-to-end encryption
  • Brute force protection
  • Granular permissions
  • Privacy mode
  • On-premise (offline) deployment mode
  • Secure cloud brokering
  • Ring-fenced devices

Overall, the TeamViewer packages include many features that most businesses won’t use. This complicates the training process because there’s a lot to learn if you want to operate the software effectively, and it increases the price without delivering value.

RealVNC Connect provides a streamlined, easy-to-use interface that anyone can master quickly. This makes it very straightforward to roll out across your whole company, allowing everyone to take advantage of the benefits of remote device access and support.

If you’d like to learn more about how to implement a remote access solution in your organization, a RealVNC expert will be more than happy to help. You can also try it out for yourself with a 14-day free trial!

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